Stuck on a toll-free
rejection? We'll fix it.
Pinnacle's Toll-Free Compliance Experts protect and pre-validate every field of your campaign, then submit it directly to the toll-free registry. Live in 1–2 business days — or we'll cover your first month's messaging traffic.
Why toll-free verification is broken
Every founder and growth lead who has touched toll-free SMS has felt the same three pains. Here's how we end them.
Weeks of waiting
Twilio verification queues run 2–4 weeks. Sinch stretches past 6. Your launch slips every time the registry asks for one more clarification.
Vague rejection emails
“Opt-in not visible on website.” “Use case unclear.” No actionable detail. You guess at what to change and wait another two weeks.
Throughput stays locked
Unverified toll-free is capped at single-digit-per-second sends. Real customer traffic backs up while the registry stays quiet for weeks.
How we get you verified
Three steps. Handled by Toll-Free Compliance Experts who have submitted thousands of toll-free verifications.
15-minute review
We read your rejection email (or your use case if you're new), spot the field the toll-free registry will block, and tell you exactly what to change.
We protect and validate
Our experts draft the use case, opt-in disclosure, sample messages, and CTA proof — then pre-validate every field of every campaign before it ever reaches the registry.
Live in 1–2 days
We submit directly to the toll-free registry and track it through review. Because every field was pre-validated, approvals come back clean — typically in 1–2 business days.
Every field validated before the registry sees it.
Our wizard pre-fills your use case, opt-in disclosure, sample messages, and call-to-action proof from a short description. Our Toll-Free Compliance Experts protect and validate every word before submission. The campaign that reaches the toll-free registry is one we already know will pass.
- Use case matched to expected message content
- Opt-in disclosure copy drafted for your real signup
- Sample messages rewritten to clear SHAFT review
- Call-to-action proof formatted exactly as the registry expects
- Use caseAccount notifications · transactional
- Opt-in disclosureWeb signup · checkbox + STOP language
- Sample messages“Your code is 482910. Reply STOP to opt out.”
- CTA proofScreenshot · checkout confirmation page
How long toll-free verification takes everywhere else
Published timelines from each provider's own documentation and support channels. Your mileage will vary — but rarely in your favor.
| Provider | Toll-free verification | Hands-on rejection rescue |
|---|---|---|
| Pinnacle | 1–2 days | Every campaign protected + pre-validated |
| Twilio | 2–4 weeks | Self-serve only |
| Sinch | 3–6 weeks | Ticket queue |
| Bandwidth | 2–4 weeks | Ticket queue |
| Infobip | 4–8 weeks | Ticket queue |
Live in 1–2 days. Approval Guaranteed.
Book a 15-minute call. We protect and pre-validate every field of your campaign, submit it directly to the toll-free registry, and track it through review. Approval guaranteed.
Book a 15-min toll-free call →Twilio sat on our toll-free for three weeks before rejecting it for a vague opt-in issue. Pinnacle rewrote our disclosure, pre-validated every field, and we were verified the next day.
Common questions
What to expect before, during, and after your toll-free call.
Stop waiting weeks for toll-free verification.
Book a 15-minute call. Every campaign protected and pre-validated before it reaches the toll-free registry — live in 1–2 days.
Book a toll-free call →Backed by Y Combinator · Trusted by thousands of companies