Privacy Policy

1. Scope & Acceptance

This Privacy Policy ("Policy") applies to your access or use of pinnacle.sh, our APIs, SDKs, webhooks, dashboards, support channels, and any related services (collectively, the "Services"). By continuing to use the Services, you acknowledge that you do so entirely at your own risk and that Pinnacle provides no warranties, representations, or guarantees of any kind.

2. Information We Collect

We collect the following categories of data:

• Account Information. Name, email address, company name, and authentication credentials you provide during registration.
• Billing Data. Payment method details and billing address, processed by our payment processor.
• Usage & Log Data. API call logs, request metadata, IP addresses, browser type, timestamps, and system performance data automatically generated by our systems.
• User-Submitted Content. Message bodies, media files, contact lists, and any other content you deliberately transmit through the Services.
• Communications. Records of correspondence when you contact our support team.

You decide what to upload and remain solely responsible for the lawfulness, integrity, and confidentiality of all data you provide.

3. How We Use Information

We process data only to:

• Operate and maintain the Services you request.
• Monitor, debug, and improve system performance.
• Comply with applicable law when strictly required.

We will not share or sell your mobile information with untrusted third parties for promotional or marketing purposes.

4. Your Responsibilities & Assumed Risk

5. Security Disclaimer

Pinnacle employs commercially reasonable safeguards; however, we expressly disclaim any obligation to guarantee the absolute security of information.

6. International Transfers & Third-Party Services

• Data may be processed in any country where we or our sub-processors operate.
• We are not responsible for the privacy or security practices of third-party networks, carriers, hosting vendors, or integrations that you choose to use.
• If you interact with third-party products, your information is governed solely by those third parties' policies, over which Pinnacle exercises no control and assumes no liability.

7. Data Retention & Deletion

We retain your data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type:

• Account Information. Retained for the duration of your account and deleted within 30 days of account closure or an approved deletion request.
• Usage & Log Data. Retained for up to 12 months for operational and security purposes, then automatically purged.
• User-Submitted Content. Retained until you delete it or request its deletion. Removed from production systems within 30 days of an approved deletion request.

Requesting Deletion. You may request deletion of your personal data at any time by emailing founders@pinnacle.sh with the subject line "Data Deletion Request." We will acknowledge your request within 5 business days and complete the deletion within 30 calendar days, unless a legal obligation requires us to retain certain data. You will receive a written confirmation once deletion is complete.

8. Children's Privacy

The Services target users aged 18 and over. If you allow a minor to use the Services or submit a child's data, you assume full responsibility for complying with COPPA or similar laws.

9. No Warranties & Limitation of Liability

THE SERVICES AND ALL DATA PROCESSING ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE MAXIMUM EXTENT ALLOWED BY LAW:

• PINNACLE DISCLAIMS EVERY WARRANTY, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND DATA ACCURACY.
• PINNACLE'S TOTAL AGGREGATE LIABILITY FOR ANY MATTER ARISING FROM OR RELATING TO THIS POLICY OR THE SERVICES IS ZERO U.S. DOLLARS ($0).
• SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS. WHERE PROHIBITED, OUR LIABILITY IS LIMITED TO THE LOWEST AMOUNT PERMITTED BY LOCAL LAW.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access. Request a copy of the personal data we hold about you.
• Right to Correction. Request correction of inaccurate or incomplete personal data.
• Right to Deletion. Request deletion of your personal data, subject to legal retention requirements. See Section 7 for the deletion process and timeline.
• Right to Portability. Request an export of your data in a machine-readable format.
• Right to Object. Object to processing of your data for certain purposes.
• Right to Restrict Processing. Request that we limit how we use your data while a complaint is being resolved.

To exercise any of these rights, contact us at founders@pinnacle.sh. We will respond within 30 calendar days. We may ask you to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

11. Updates to This Policy

We may modify this Policy at any time by posting a revised version. Continued use after the effective date constitutes your acceptance of all changes, regardless of notice.

12. Governing Law & Dispute Resolution

This Policy is governed by Delaware law. All disputes must be resolved by binding arbitration in San Francisco, California, on an individual basis; class actions are waived.

Contact Information