Pinnacle for Healthcare
We'll get your healthcare messaging set up. Our team works with you to configure SMS, MMS, fax, and calls, connect your systems, and get your workflows ready to launch—with a BAA in place before you send patient information.
Care beyond the appointment
From the first reminder to the referral fax and follow-up call, keep every next step connected.
One place for every next step
One platform, four ways to connect
Keep familiar communication channels. Bring their management into a more connected workflow.
SMS
MMS
Fax
Calls
Less chasing. More coordination.
Send reminders, schedule updates, and follow-up instructions that help patients understand what to do next—before and after their appointment.
Connect messaging to your scheduling and care-coordination systems. We help plan the integrations around your team’s existing process.
We work with your team to configure the channels, staff access, and workflows you need, then help test them before you go live.
How it comes together
An example of how your team can use Pinnacle to coordinate a specialist referral—from the first message to the follow-up call.
SMS / MMS
Send a scheduling reminder or visit-preparation instructions. Give the patient a way to reply with questions.
Fax
Send the referral packet and supporting documents to the specialist’s office through your approved fax workflow.
Calls
Call to answer scheduling questions, clarify instructions, or help the patient understand what happens next.
An agreed setup before you launch.
We work with your team to define the communication workflow, review BAA responsibilities, and test the setup before patient information is sent.
You don't have to figure out the setup alone. For a limited time, white-glove setup, buildout, and launch are free. We plan the work with you, configure your dedicated environment, connect your systems, and test your workflows alongside your team.
Tell us how your team works. We’ll map out the channels, integrations, and workflows you need, then agree on the implementation scope.
We’ll review responsibilities with you and put a Business Associate Agreement in place before you send protected health information.
Our team sets up your dedicated environment, connects your systems, and tests your workflows with you before launch.
For your evaluation
Key considerations for clinical, operations, and compliance leaders.
The Business Associate Agreement (BAA) sets out the permitted use of protected health information (PHI) and each party’s responsibilities. We review your use case and covered services with you before PHI enters the dedicated environment. Standard Pinnacle accounts are not covered by this setup.
SMS, MMS, fax, and calls are available for approved workflows in the dedicated HIPAA environment under a signed BAA. We confirm your channel needs and setup during onboarding. RCS is not HIPAA compliant yet.
For a limited time, white-glove setup, buildout, and launch are free. Our team plans and builds your healthcare communication workflows, configures your dedicated environment, connects your systems, and tests the setup with you. We agree on implementation scope during the initial review.
Your organization remains responsible for its HIPAA obligations, including patient permissions, staff access, internal policies, and the information it chooses to send. We review the BAA and shared responsibilities with you during setup.
No. Carrier SMS and MMS are not end-to-end encrypted. Your team should account for that when deciding which information to include in a message and which channel is appropriate.
Your next step
Tell us what you need to send and how your team works. We'll guide you through the BAA, agree on the buildout, and work with you to get messaging ready for launch.
Please do not include patient information when booking.
