Security
Last updated October 2026
Pinnacle is built for businesses where communication is mission-critical. We take the security of your data and your customers' messages seriously at every layer of our platform.
Infrastructure & Uptime
Pinnacle runs on enterprise-grade cloud infrastructure designed for high availability and resilience. Our platform is built with redundancy across multiple availability zones, ensuring your messaging workflows stay online when it matters most. We maintain a public status page and proactively communicate any incidents that may affect service delivery.
Data Encryption
All data transmitted through Pinnacle is encrypted in transit using TLS 1.2 or higher. Data at rest is encrypted using AES-256.
We do not sell or share your data or your end users' data with third parties.
Access Controls & Permissions
Pinnacle supports role-based access controls, allowing your team to manage who can view, send, and configure messaging across your organization.
API keys are scoped and can be rotated at any time through the dashboard. We follow the principle of least privilege across our internal systems.
Compliance
Pinnacle is SOC 2 compliant. We have completed an independent audit of our security controls. To review our security practices and request compliance documentation, visit our Trust Center.
Questions?
Security reviews are part of how we earn your trust. Contact us and we'll work with your procurement or infosec team directly.